Delivery policy
Refund Policy
1, If your product is defective / damaged or
incorrect/incomplete at the time of delivery, please contact us within the
applicable refund window. Your product will be replaced or refunded on the
basis of quality and quantity of products returned to Sitabazar.
2, Please note that some products are not
eligible for a refund if the product is "No longer needed"
3, For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty centre (if applicable). For more information on warranty claims please view our
How
do I know if my product has a warranty?
If a warranty is offered on a product, the warranty period will be
displayed on the product page, to the right of the product image below
“Delivery”.
If a product is sold by multiple vendors, the warranty period offered
by each vendor will be displayed to the right of “Seller” in the “Sold by x
more sellers” box below the product image.
Types of Warranties:
1.Brand
Warranty: This limited warranty will apply
to the products. For product defects under normal use circumstances and at the
discretion of the company, Brand will provide free of charge repair and/or
replacement services within the warranty period. Sitabazar will not take any
responsibility for the after-sale services.
2.Service
warranty: Sitabazar will take the
responsibility to get the product serviced from the vendor or customer may
visit the vendor directly as well with the invoice paper to claim the warranty.
Please note if any part of the product needs to be replaced for repairing under
this warranty policy, customer will have to pay for that part.
Violations against warranty including customer induced damage, such as
self-repairs, broken display, bending, scratch, dent, burn, soaked or liquid
damage, root or manual update and failure to comply with product manual will
not be covered
When do I claim my warranty?
One should
claim the products warranty within 7 days of delivery. If it has
been more than 7 days since
delivery and the product has no warranty, unfortunately,
Sitabazar will be unable to cover the item and you will be responsible for
repairing costs.
Have additional questions? Please email us at customer@sitabazar.com for more
information
How can I get my
product serviced?
If
you have bought a product that is eligible for servicing, please send the
product(s) directly to the Service Centre indicated on the warranty card
included with your product. If there is no warranty card, please check the user
manual or product packaging for more details.
For
a prompt warranty claim kindly include all the accessories, information
included in packaging and proof of purchase from Sitabazar (invoice).
Where are the Service Centres?
Please
refer to the manufacturer (or service centre) details on the warranty card
included with your product or go to you product page on sitabazar.com and look
for warranty / service centre information in the ‘description ‘ tab.
If
there is no warranty card, please check the user manual or product packaging
for more details.
Do I need to pay
for repairs?
If
your product is within the warranty duration and is damaged by mechanical or
electrical systems, you don't have to worry about the repairing cost. You will
be covered.
If
your product is past the warranty duration or is physically damaged, you will
be responsible for the repair cost. We suggest you to repair the product at the
service centre authorized by the manufacturer (the warranty centre on your
warranty card) for better quality services.
|
Phones,
Tablets, Earphones, Headsets and Accessories Customer
should return these items within 7 days of delivery. Not
eligible for return if the item is "No longer needed" |
|
Clothing,
Apparel, Bags & Shoes, Baby Toys, Baby Care, etc Customer
should return these items within 7 days of delivery. Not
eligible for return if the item is "No longer needed" Custom
made items, women's intimate apparel and men's innerwear labelled as non-refundable
on the product detail page cannot be returned. |
|
Beauty,
Personal Care & Health Non-refundable |
|
Hair
Removal & Electronic Accessories & Appliances Computing & Gaming Customer
should return these items within 7 days of delivery. Not
eligible for return if the item is "No longer needed" |
Computing & Gaming
|
Laptops,
Certified Refurbished Laptops, Components, Processors, Projectors, Storage,
Printers, Scanners, Headsets, Headphones, Speakers, Consoles & PC / Video
Games Televisions, Cameras, Lenses, Flashes, Filters & Musical
Instruments Customer
should return these items within 7 days of delivery. Not
eligible for return if the item is "No longer needed" |
Software,
Movies and Music
Non-returnable
|
Bedding,
Bath & Home Décor, Lawn & Garden, Home Improvements, Household
Storage Supplies Customer
should return these items within 7 days of delivery. Not
eligible for return if the item is "No longer needed" |
|
|
Kitchen
& Dining, Furniture & Lighting
Customer should return these
items within 7 days of delivery.
Not
eligible for return if the item is "No longer needed"
|
Sports
Gear, Outdoor Equipments, Racket Sports, Fitness Equipment Customer
should return these items within 7 days of delivery. Not
eligible for return if the item is "No longer needed" |
|
|
|
Groceries,
Foods, etc Non-returnable |
|
Books
& Stationery Customer
should return these items within 7 days of delivery. Not
eligible for return if the item is "No longer needed" |
|
Pet
Supplies Non-returnable |
|
Automotive
& Motorcycles Customer
should return these items within 7 days of delivery. Not
eligible for return if the item is "No longer needed" |
|
Medical
& Industrial Equipment Customer
should return these items within 7 days of delivery. Not
eligible for return if the item is "No longer needed" |
|
Events
& Tickets Non-returnable |
Lifestyle
Products
Customer should return these
items within 7 days of delivery.
Not
eligible for return if the item is "No longer needed"
Please note that certain items marked as non-refundable on product page are not eligible for return. For more information view the complete list of
Returns & Refunds
Non-Refundable Items
Please note that selected items sold on
Sitabazar are not eligible for refund. Below you find a consolidated list of
all non-refundable items.
Category Non-Refundable
Items
|
Fashion |
Custom made items,
women's intimate apparel, Swim wear and men's innerwear |
|
TVs, Audio &
Cameras |
Movies and Music |
|
Computing &
Gaming |
All software
products that are labeled as non-returnable on their product detail pages |
|
Home & Living |
Custom made items |
|
Beauty & Health |
All items in this
category, except for hair removal and other electronical items |
|
Grocer’s Shop |
All items in this
category |
|
Pet Supplies |
All items in this
category |
|
Digital Goods |
Any goods which are
stored, delivered and used in its electronic format. All items in this
category are non-returnable once purchased and delivered, unless it is of
satisfactory quality, fit for a particular purpose and as described by the
seller. |
If
you have have received a non-refundable item that is defective / damaged or
incorrect / incomplete, please contact us
immediately.
Please note that this policy does not apply to "Overseas
Prod to
view the policy for Overseas Products.
Valid reasons to return an item
1.
Delivered Product is damaged (physically destroyed or broken) /
defective (dead on arrival)
2.
Delivered Product is incorrect (presentation different on
website) / incomplete (missing parts)
3.
Delivered Product is “No longer needed” (you no longer have a
use for the product / you have changed your mind about the purchase / the size
of a fashion product does not fit / you do not like the product after opening
the package) - eligible for selected products on
